ITIL Service Operation

The participants require ITIL Foundation level certification or knowledge to take this course
Instructed by: GreyCampus Inc. | Subject: IT & Software, IT Certification

Description

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification. The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily, timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

Outcome

1. In-depth understanding of the purpose and scope of service operation and the value to business.
2. In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
3. Review of service operation activities and interaction of activities in other lifecycle stages.
4. Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
5. Overview of technology and implementation considerations.

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Course Info

• 37 Lectures
• 7 Hours
• Language: English
• Subject: IT & Software, IT Certification
• Instructed by: GreyCampus Inc.
• Last updated on December 2017
• Platform: Udemy