Build an Award-Winning Customer Service Strategy

Learn how to develop outstanding customer service strategy for business success
Instructed by: Bradley Cleveland | Subject: Business, Communications

Description

Outstanding customer service does not simply come from a friendly transaction or helpful technology, it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. Providing excellent customer service is essential to the long-term viability of every business. This course introduces the fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level. In this course you will learn proven techniques for delivering outstanding customer service. We'll cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business. Next, we'll focus on how to exceed your customer's expectations. Finally, we'll look at proven ways to solve problems and will leave customers satisfied. If you are serious about taking your customer service to the next level, then this course is for you. Who is the target audience? Business owners Corporations

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Course Info

• 21 Lectures
• 2 Hours
• Language: English
• Subject: Business, Communications
• Instructed by: Bradley Cleveland
• Platform: Udemy