HelpDesk - Gain entry into the IT industry, without prior experience or knowledge. Anyone can do it.
Instructed by: Mark Spiers | Subject: Business, Communications
Instructed by: Mark Spiers | Subject: Business, Communications
Description
HelpDesk is the 1st port of call for customers with IT problems and issues. Learn the skills required using this course and get your foot in the door to start your IT career! An IT HelpDesk is the starting point for a lot of people in their IT career. You can start off working on the HelpDesk, then moving on to other teams such as Desktop and Server teams. I will teach you from starting with no IT experience, Explain the different lines of HelpDesk How to tailor your CV to get hits from job searches and agencies. Example interview questions which you can use to prepare you for interviews. How to speak on the phone and proper email communication. Being prepared if you are expected to give a demo in the interview. Ask the right troubleshooting questions to get to the bottom of IT issues. Examples of good and bad practices. Use good ones to impress management with your willingness and thought processes to improve customer service. Lessons on Active Directory, Group Policy, Networking and Hardware. Last updated May 2018 10+ Sections of content Lifetime access to the course Backed by Udemy 30 day money back guarantee
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Course Info
- 23 Lectures
- 1.5 Hours
- Language: English
- Subject: Business, Communications
- Instructed by: Mark Spiers
- Platform: Udemy
