Using Customer Experience to Grow Your Business

How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth
Instructed by: Dianne Denton | Subject: Marketing, Marketing Fundamentals

Description

In this course, you’ll see - both through recent research and business examples - how delivering a superior customer experience can help you increase your revenue and grow your business. This would be a great course for you if: You are a current business owner – whether you have an ecommerce, brick and mortar or service business– who is actively seeking ways to improve your customers’ experience You do not believe that providing a superior customer experience can directly benefit your business in terms of higher revenue and greater business growth. You aren’t sure of the difference between customer service and customer experience You are constantly lowering prices or offering discounts to attract and retain customers and are looking for ways to differentiate your business beyond competing on price You are spending excessive time and money troubleshooting with reactive customer service Course sections include: Understanding Customer Experience The Customer Journey Customer Behavior Making an Impact Through Customer Experience Soliciting Feedback Best Practices in Responding to Reviews Further Improving Your Value to Customers

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Course Info

• 22 Lectures
• 2 Hours
• Language: English
• Subject: Marketing, Marketing Fundamentals
• Instructed by: Dianne Denton
• Platform: Udemy