Effective Communication Skills

How to Communicate in a Manner that Gets Results
Instructed by: ZandaX Ltd | Subject: Personal Development, Personal Transformation

Description

MODULE 1: How Communication Works This module contains: Influence or Persuade? Identifying and Adjusting your Communication Style Five Communication Styles The 6 Cs of Communication The Four-Step Cycle of Communication The Dynamics of Communication Communication is a Two-Way Street MODULE 2: Face-to-Face Communication This module contains: First Impressions Appearance On the Front Foot: Being Positive Using the Right Words The Three Components of Communication Body Language and Non-Verbal Messages MODULE 3: Telephone Communication This module contains: Overcoming the Challenges of Telephone Communication Improving Telephone Communication Factors of Voice Advantages of Telephone Communication Disadvantages of Telephone Communication MODULE 4: Written Communication This module contains: Quick Tips for Types of Messages The Power of Words Right First Time Keep it Concise Address your target Keep it Simple Your Three Stage Structure MODULE 5: Questioning and Listening Skills This module contains: Verbal Signs of Active Listening Non-Verbal Signs of Active Listening Active Listening The Five Levels of Listening How Asking Question Helps You Open and Closed Questions The Funnel MODULE 6: How to be an Effective Communicator This module contains: Your Level of Understanding Dismantling your Assumptions Prejudices Your Preconceptions: Stereotyping Your History & Experiences Asking for Feedback How to Find Out What Others Think About You Is your Self-Image Correct? Getting your Self-Image Right The Wheel of Communication MODULE 7: Overcoming Communication Problems This module contains: Four Tips for Delivering Difficult Messages Delivering Difficult Messages Dealing With Conflict Dealing With Opposition Barriers to Communication Why Communication Goes Wrong MODULE 8: Getting Better Outcomes This module contains: Best Practices For Communicating Effectively Timing: Whats Best For Them The Effect of Location Intimidation

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Course Info

• 58 Lectures
• 2 Hours
• Language: English
• Subject: Personal Development, Personal Transformation
• Instructed by: ZandaX Ltd
• Platform: Udemy